Terms of Service
Last Updated: April 20, 2026
1. Acceptance of Terms
Welcome to
Bakeshop ("we," "us," or "our"). By creating a storefront, placing an order, or otherwise accessing our website (www.bake.shop) and software-as-a-service platform (the "Services"), you agree to be bound by these Terms of Service ("Terms").
These Terms apply to all visitors, users, and others who access the Services (
"you" or
"Users"), including:
"Merchants": Bakers, chefs, and small business owners who use our platform to sell goods.
"Customers": Individuals who browse menus or purchase goods from Merchants.
Your use of the Services is also subject to our Privacy Policy, available at
https://www.bake.shop/privacy-policy, which is incorporated into these Terms by reference.
Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated via email to registered account holders at least 30 days before taking effect, or by a prominent notice in the Services. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.
2. The Bakeshop Platform
Bakeshop is a technology provider, not a bakery. We provide a suite of tools—including website hosting, order management, inventory tracking, and payment processing—that enables Merchants to build their own digital storefronts and manage their bakery businesses.
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Merchant Relationship: When you purchase goods through a Bakeshop hosted storefront, your contract is directly with the Merchant, not with Bakeshop.
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Liability: Bakeshop does not prepare, package, store, or inspect food. We are not liable for the quality, safety, or legality of the items sold by Merchants on our platform.
3. Merchant Storefronts & Services
A. Digital Storefronts
Merchants use Bakeshop to create branded online stores. Merchants are solely responsible for:
- Accurately describing their products, ingredients, and allergen information.
- Setting their own pricing, pickup/delivery zones, and operating hours.
- Merchants are responsible for creating, posting, and enforcing their own store policies regarding refunds, cancellations, and fulfillment.
- Obtaining and maintaining all necessary licenses, permits, and food safety certifications required by their local jurisdiction.
- The safety, quality, legality, and preparation of all goods sold through their storefront.
- Merchants agree to strictly adhere to all applicable local, state, and federal food safety regulations, health codes, and cottage food laws.
B. "Drops" and Rotating Menus
Merchants may choose to utilize our "Drop" feature to schedule limited-time sales windows or rotating menus.
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Availability: Products listed in a "Drop" or limited release are sold on a first-come, first-served basis. Placing an item in a cart does not reserve inventory until checkout is successfully completed.
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Scheduling: Merchants control the start and end times of these events. Bakeshop is not responsible for technical discrepancies in countdown timers due to user device settings.
C. Custom Orders
Merchants may use the platform to accept inquiries and payments for custom orders (e.g., wedding cakes, catering). Terms for deposits, final payments, and design approval are set by the individual Merchant.
4. Accounts and Security
To establish a storefront or manage orders, you must register for an account.
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Accuracy: You agree to provide accurate, current, and complete information during registration.
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Security: You are responsible for safeguarding your login credentials. You accept responsibility for all activities that occur under your account.
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Eligibility: You must be at least 18 years old to operate a storefront or make a purchase.
5. Fees, Payments, and Payouts
A. For Merchants
- Subscription Fees: Access to the Bakeshop SaaS platform (including storefront hosting and management tools) is subject to a recurring subscription fee, billed monthly or annually depending on the plan you select. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. Current pricing is available at
www.bake.shop/pricing. See Section 5C for additional terms that apply to subscriptions purchased through the iOS App Store.
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Platform Transaction Fees: We reserve the right to deduct a platform transaction fee from the total value of orders processed through your storefront. This fee is collected by Bakeshop for the use of our software and or eventual marketplace.
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Stripe Processing Fees: In addition to Bakeshop platform fees, all transactions processed via Stripe are subject to Stripe's standard processing fees (e.g., credit card transaction costs). These fees are set by Stripe and are automatically deducted from the transaction total before funds are deposited into your account. Bakeshop does not control these fees.
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Stripe Connected Account: To accept credit card payments, you must create and connect a Stripe Standard account.
You maintain a direct contractual relationship with Stripe and are solely responsible for maintaining your account security, managing your payout schedule, processing refunds, and keeping your banking information up to date via the Stripe dashboard.
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Payouts: Funds from credit card sales are processed directly by Stripe and deposited into your bank account according to the schedule you set within your Stripe account. Bakeshop does not hold funds on your behalf and is not responsible for payout delays.
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Taxes: You are solely responsible for determining, collecting, reporting, and remitting all applicable taxes, duties, fees, and surcharges ("Taxes") for sales made through your Storefront. Bakeshop provides a
"Global Tax Rate" setting in your dashboard that allows you to apply a specific percentage to orders. It is your responsibility to ensure this rate is accurate for your jurisdiction. Bakeshop is not a tax advisor and is not liable for any under-collection or over-collection of taxes.
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Peer-to-Peer & Manual Payments: You may choose to accept payments via external methods (e.g., Venmo, Cash App, Zelle, or cash) by providing your payment details to Customers.
Bakeshop is not a party to these transactions. You are solely responsible for verifying that funds have been received, manually marking the order as "Paid" in the dashboard, and handling any refunds directly with the Customer.
B. For Customers
- Billing: By placing an order on a Merchant’s storefront, you authorize the Merchant (facilitated by our third-party payment processor, Stripe) to charge your selected payment method for the total amount. The charge may appear on your bank statement under the Merchant’s name or "Bakeshop."
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Manual & Off-Platform Payments: If a Merchant offers and you choose to use a manual payment method (e.g., Venmo, Cash App, Zelle, or Cash), you acknowledge that this transaction occurs
entirely outside of the Bakeshop platform. Bakeshop does not process these funds, cannot verify that payment was made, and
cannot issue refunds for these transactions. Any disputes regarding manual payments must be resolved directly with the Merchant.
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Taxes and Fees: Merchants are responsible for configuring their own tax settings. Prices listed may not include applicable sales tax or service fees, which will be calculated and added to the total at checkout based on the Merchant's settings.
C. Apple App Store Subscriptions (iOS)
If you subscribe to Bakeshop through the iOS App Store, the following additional terms apply:
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Payment and Renewal. Payment is charged to your Apple ID account at confirmation of purchase. Your subscription automatically renews at the end of each billing period (monthly or annual, depending on the plan you select) unless you cancel at least 24 hours before the end of the current period. Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period at the then-current price.
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Current Pricing. As of the last-updated date above, Bakeshop subscriptions purchased through the iOS App Store are offered at $19.99 per month or $149.99 per year. Prices may change; any price change will take effect at your next renewal period, subject to any applicable notice requirements under Apple's policies and local law. Changes for existing subscribers in regions requiring end-user consent will be communicated in advance, and your subscription will not auto-renew at the new price without your agreement.
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Free Trial. New subscribers may be eligible for a 14-day free trial. If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription at the price listed above. Eligibility for free trials is determined by Apple, and users who have previously subscribed may not be eligible.
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Managing and Cancelling Your Subscription. You can manage your subscription and turn off auto-renewal at any time in your Apple ID account settings on your iOS device. Deleting the Bakeshop app does not cancel your subscription.
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Refunds. Refunds for subscriptions purchased through the iOS App Store are handled exclusively by Apple in accordance with Apple's refund policies. Bakeshop does not process refunds for iOS purchases. To request a refund, visit
https://reportaproblem.apple.com.
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Relationship to Web Subscriptions. Subscriptions purchased through the iOS App Store are separate from any subscription you may purchase directly through
www.bake.shop. You should maintain only one active subscription at a time. If you have both, you may be billed twice until the duplicate is cancelled.
6. Cancellations and Refunds
Because Bakeshop empowers independent Merchants who hold their own funds,
refund, cancellation, and store policies are set and managed solely by the individual Merchant and can be viewed under the Store Policies section of their storefront.
- Standard Policy: Due to the perishable nature of baked goods, all sales are generally considered final unless otherwise stated by the Merchant.
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Stripe Refunds: For orders paid via credit card on the platform, refunds must be initiated by the Merchant through their Stripe dashboard. Bakeshop does not hold transaction funds and
cannot unilaterally issue refunds or reverse charges on behalf of a Merchant.
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Manual Payment Refunds: For orders paid via off-platform methods (e.g., Venmo, Cash App, Zelle, or Cash),
Bakeshop has no ability to track or refund these funds. Any return of funds must be handled directly between the Customer and the Merchant outside of the Bakeshop platform.
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Disputes: If you have an issue with an order (e.g., missing items, quality issues), you must contact the Merchant directly. While Bakeshop may facilitate communication, we are not a party to the transaction and are not obligated to resolve disputes.
7. Content and Intellectual Property
- Merchant Content: Merchants retain ownership of the text, photos, logos, and menus they upload to their storefronts. By uploading content, you grant Bakeshop a license to use it to operate the Services and promote your shop (e.g., in a "Featured Bakeries" section or in a Marketplace).
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Platform IP: The Bakeshop interface, code, graphics, and design are owned by Bakeshop and protected by copyright and trademark laws. You may not copy, modify, or reverse engineer any part of the Services.
8. Prohibited Conduct
Merchants agree not to use the Services to:
- Sell illegal or prohibited items (e.g., alcohol without proper licensing, controlled substances).
- Post false, misleading, or fraudulent content.
- Violate any food safety regulations or health codes.
- Interfere with the proper operation of the Services (e.g., introducing viruses or overloading our servers).
9. Communications
By using Bakeshop, you consent to receive communications essential to your transactions:
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Email: Order receipts, shipping/pickup updates, and account verification.
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Marketing: Merchants may use our tools to send you marketing emails if you have opted in. You may unsubscribe from a specific Merchant’s list via the footer in their emails.
- SMS Notifications: Merchants may use our platform to send text message alerts regarding menu drops, rotating schedules, and opening times to Customers who have explicitly opted in by providing their mobile number and consenting to receive messages. Message frequency varies.
Opt-Out: You can cancel SMS notifications at any time by replying STOP to any message.
Help: Reply HELP to any message for assistance, or contact
help@bake.shop.
Rates: Standard message and data rates may apply. Consent to receive SMS is not a condition of purchase.
10. Limitation of Liability
To the maximum extent permitted by law, Bakeshop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any
loss of profits, revenues, data, use, goodwill, or other intangible losses, or for any personal injury or death, whether incurred directly or indirectly, resulting from:
- Your use or inability to use the Services.
- The conduct or content of any Merchant or third party.
- The consumption of any products purchased through a Merchant's storefront.
11. Termination
We reserve the right to suspend or terminate your account (Merchant or Customer) at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Services, us, or third parties, or for any other reason.
12. Account Deletion and Data Retention
You may delete your Bakeshop account at any time:
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In-App (iOS): Open the Bakeshop app, go to Settings, and select Delete Account.
- Web: Sign in at app.bake.shop, go to Account Settings, and select Delete Account.
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By Request: Email
help@bake.shop from the email address associated with your account.
Upon deletion:
- Your Bakeshop account and associated login credentials will be permanently deactivated.
- Your storefront subdomain will be released and may become available for use by others.
- Merchant data, including menus, product photos, and customer lists, will be deleted from our systems within 30 days, except where retention is required by law (e.g., tax records, transaction logs for fraud prevention).
- Completed transaction records may be retained in anonymized form for accounting, tax, and legal compliance purposes.
- Cancelling your account does not automatically cancel active subscriptions purchased through the iOS App Store. You must separately manage iOS subscriptions through your Apple ID settings.
If you are a Merchant with active customer orders at the time of deletion, those orders will remain accessible to affected Customers for fulfillment and record purposes for a reasonable period.
13. Mobile Application Terms
Bakeshop provides mobile applications for iOS (and potentially other platforms). Your use of these applications is subject to these Terms and the following additional provisions:
A. License Grant. Subject to your compliance with these Terms, Bakeshop grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the Bakeshop mobile application on a device you own or control, solely for your personal or business use of the Services.
B. Apple App Store Terms (iOS Only). The following additional terms apply to your use of the Bakeshop iOS app:
- These Terms are a contract between you and Bakeshop, and not with Apple Inc. ("Apple"). Apple is not responsible for the Bakeshop app or its content.
- Your license to use the Bakeshop iOS app is limited to use on an Apple-branded device that you own or control, as permitted by the Apple Media Services Terms and Conditions.
- Apple has no obligation to provide maintenance or support services for the Bakeshop iOS app.
- In the event of any failure of the Bakeshop iOS app to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app. Any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are the sole responsibility of Bakeshop.
- Bakeshop, not Apple, is responsible for addressing any claims by you or a third party relating to the Bakeshop iOS app, including product liability, failure to meet legal or regulatory requirements, claims under consumer protection or similar legislation, and claims of intellectual property infringement.
- You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to your use of the Bakeshop iOS app, and upon your acceptance of these Terms, Apple has the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
C. Updates. We may release updates to the mobile app from time to time. You agree that the app may automatically download and install updates, and that these Terms will apply to all such updates
14. Dispute Resolution and Arbitration
Any dispute arising out of or relating to these Terms or the Services will be resolved through binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court, except that you may assert claims in small claims court if your claims qualify. You and Bakeshop waive any right to a jury trial and to participate in a class action. This section does not prevent you from reporting concerns to government agencies or seeking injunctive relief for intellectual property infringement.
15. Governing Law
These Terms shall be governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.
16. Contact Information
If you have questions about these Terms, please contact us:
Bakeshop LLC
30 N Gould St,
Sheridan, WY 82801
United States
Email: help@bake.shop
Website:www.bake.shop 
